Information of interest to shareholders

Shareholders of Safwa Islamic Bank

1. Each Shareholder shall have the right to submit Suggestion or complaint to the Bank through the following means:
   1. Phone: (06 4602200) Ext (10507-10511)
   2. Direct attendance at the Bank’s Shareholders Relations Section
   3. Fax no (4647821).
   4. E-mail to receive complaints and suggestionsshareholders@safwabank.com
2. The shareholder have the right to submit any Suggestion to insert specific topics on the agenda of the general assembly meeting not later than the end of January of each year to enable the Board of Directors to study these suggestions and take the appropriate decision thereon.
3. Shareholders who own at least 5% of the shares of the subscribed company have the right to add an item to the general assembly meeting of the company before it is finally sent to the shareholders, provided that the bank is provided with this item no later than the end of January of each year.
4. All the shareholders’ suggestions or complaints shall be provided to the secretary of the Board of Directors to submit them to the board of directors and take the appropriate decision thereon.
5. The suggestions and complaints received by the bank shall be treated with top confidentiality and transparency.
6. The Bank is not obliged to receive or respond to any suggestion or complaint that is not submitted by a shareholder or does not include a means to communicate with the complainant or the proposal.
7. This mechanism shall operate as of its date.