Your Opinions Matter

Believing in our enthusiasm to give customers a unique, incomparable experience, we are happy to listen to your views and your unique experience to repeat it and upgrade it.

Suggestions

Service Quality

Complaints

Suggestions

Due to our interest in your strategic partnership with the Bank, we look forward to benefiting from the suggestions submitted by you that will be of interest to us.

Please fill the form below

    YesNo

    Accounts

    Finances

    Credit Cards

    Service Quality Satisfaction Questionnaire – Credit Cards

      YesNo

      1

      Speed and efficiency

      2

      Employee Performance

      3

      Ease of Procedures

      4

      Bank Communication

      5

      Interaction with us

      How Satisfied Are You With The Speed and Efficiency Of The Service Provided To You?

      Very SatisfiedSatisfiedGoodUnsatisfiedVery Unsatisfied

      Next

      How Satisfied Are You With The Employees Performance?

      Very SatisfiedSatisfiedGoodUnsatisfiedVery Unsatisfied

      Next

      How Satisfied Are You With The Smoothness Of Procedures And Documents Required

      Very SatisfiedSatisfiedGoodUnsatisfiedVery Unsatisfied

      Next

      How Satisfied Are You With The Banks Continued Communication With You?

      Very SatisfiedSatisfiedGoodUnsatisfiedVery Unsatisfied

      Next

      Do You Recommend Your Colleagues / Family Members To Deal With Safwa Islamic Bank? (10) is I Absolutely recommend & (0) is I Absolutely Don’t Recommend

      109876543210

      Service Quality Satisfaction Questionnaire – Finances

        YesNo

        1

        Speed and efficiency

        2

        Employee Performance

        3

        Ease of Procedures

        4

        Bank Communication

        5

        Interaction with us

        How Satisfied Are You With The Speed and Efficiency Of The Service Provided To You?

        Very SatisfiedSatisfiedGoodUnsatisfiedVery Unsatisfied

        Next

        How Satisfied Are You With The Employees Performance?

        Very SatisfiedSatisfiedGoodUnsatisfiedVery Unsatisfied

        Next

        How Satisfied Are You With The Smoothness Of Procedures And Documents Required

        Very SatisfiedSatisfiedGoodUnsatisfiedVery Unsatisfied

        Next

        How Satisfied Are You With The Banks Continued Communication With You?

        Very SatisfiedSatisfiedGoodUnsatisfiedVery Unsatisfied

        Next

        Do You Recommend Your Colleagues / Family Members To Deal With Safwa Islamic Bank? (10) is I Absolutely recommend & (0) is I Absolutely Don’t Recommend

        109876543210

        Complaints

          We are sorry you have a complaint, and we will work hard to resolve your problems and avoid recurrence

          Are you an existing customer?

          YesNo

          Name

          Email address

          Bank services

          Branch

          Phone number

          Service type

          Other complaints

          Details

          Dear customers, we would like to inform you about your ability to submit complaints through the following means:

          1. Through branches (Tablets)
          2. Direct contact with the Customer Complaints Unit at 064602300 during working hours
          3. Call the Bank’s toll free number (080022400) and the Bank’s telephone number (064602100) during working hours
          4. Personal presence at the Complaints Unit at the Public Administration and during working hours
          5. Email: complaints.info@Safwabank.com
          6. To view the complaints guidelines, press here.