Your Opinions Matter

Believing in our enthusiasm to give customers a unique, incomparable experience, we are happy to listen to your views and your unique experience to repeat it and upgrade it.

Suggestions

Service Quality

Complaints

Suggestions

Due to our interest in your strategic partnership with the Bank, we look forward to benefiting from the suggestions submitted by you that will be of interest to us.

Please fill the form below

YesNo

Accounts

Finances

Credit Cards

Service Quality Satisfaction Questionnaire – Credit Cards

YesNo

1

Speed and efficiency

2

Employee Performance

3

Ease of Procedures

4

Bank Communication

5

Interaction with us

How Satisfied Are You With The Speed and Efficiency Of The Service Provided To You?

Very SatisfiedSatisfiedGoodUnsatisfiedVery Unsatisfied

Next

How Satisfied Are You With The Employees Performance?

Very SatisfiedSatisfiedGoodUnsatisfiedVery Unsatisfied

Next

How Satisfied Are You With The Smoothness Of Procedures And Documents Required

Very SatisfiedSatisfiedGoodUnsatisfiedVery Unsatisfied

Next

How Satisfied Are You With The Banks Continued Communication With You?

Very SatisfiedSatisfiedGoodUnsatisfiedVery Unsatisfied

Next

Do You Recommend Your Colleagues / Family Members To Deal With Safwa Islamic Bank? (10) is I Absolutely recommend & (0) is I Absolutely Don’t Recommend

109876543210

Service Quality Satisfaction Questionnaire – Finances

YesNo

1

Speed and efficiency

2

Employee Performance

3

Ease of Procedures

4

Bank Communication

5

Interaction with us

How Satisfied Are You With The Speed and Efficiency Of The Service Provided To You?

Very SatisfiedSatisfiedGoodUnsatisfiedVery Unsatisfied

Next

How Satisfied Are You With The Employees Performance?

Very SatisfiedSatisfiedGoodUnsatisfiedVery Unsatisfied

Next

How Satisfied Are You With The Smoothness Of Procedures And Documents Required

Very SatisfiedSatisfiedGoodUnsatisfiedVery Unsatisfied

Next

How Satisfied Are You With The Banks Continued Communication With You?

Very SatisfiedSatisfiedGoodUnsatisfiedVery Unsatisfied

Next

Do You Recommend Your Colleagues / Family Members To Deal With Safwa Islamic Bank? (10) is I Absolutely recommend & (0) is I Absolutely Don’t Recommend

109876543210

Complaints

We are sorry you have a complaint, and we will work hard to resolve your problems and avoid recurrence
Are you an existing customer?
YesNo
Name
Email address
Bank services
Branch
Phone number
Service type
Other complaints
Details

Dear customers, we would like to inform you about your ability to submit complaints through the following means:

  1. Through branches (complaint boxes or tablets)
  2. Direct contact with the Customer Complaints Unit at 064602300 during working hours
  3. Call the Bank’s toll free number (080022400) and the Bank’s telephone number (064602100) during working hours
  4. Personal presence at the Complaints Unit at the Public Administration and during working hours
  5. Email: complaints.info@Safwabank.com